All Systems Operational

Astute Knowledge




Operational

Astute Agent




Operational

Astute Social




Operational

Astute SOS




Operational

Astute Spot




Operational

Astute Bot




Operational

Astute ContactUs




Operational

Astute Other




Operational

iPerceptions Collections




Operational

iPerceptions Platform




Operational

iPerceptions Universal Code




Operational

CRS




Operational

Enlight




Operational

Smart




Operational

Incite




Operational

Scheduled Maintenance

Schedule

May 5, 2021 1:30PM - 2:00PM EDT

Components

Astute Agent

Locations

China, Ireland, US East

Description

This release will affect all "non-customized" customers (i.e. customers that DO NOT have customizations to Astute Agent). The full schedule for this release is as follows: Non-production update – Wednesday, May 5th at 1:30 PM ET Production update – Wednesday, June 16th at 1:30 PM ET No downtime will occur as a result of this update. Please refer to the Release Notes for a full list of changes which are posted on the Customer Portal. IMPORTANT - Upcoming API Change Please read carefully as there will be actions required for all customers using the Astute Agent (ePowerCenter) POX API What is happening? As part of the upcoming Astute Agent 11.0 release, additional security measures will be rolled out impacting the way the POX API is called. This will require any application calling the POX API to be updated to obtain and pass a session cookie. The change is detailed in the updated POX API guide posted on the customer center. This is a security measure that will continue to improve the safety and integrity of your data, which is of paramount importance to Astute and our customers. Are you affected? If you are using the Astute Agent (ePowerCenter) POX API, then you will need to make an update. YOU ARE NOT AFFECTED IF you are using the SOAP API. YOU ARE AFFECTED IF any of your POX API calls reference /PCAS/Request.aspx. When will this happen? These changes will be rolled out to the non-production environments on 5/5/2021 at 1:30 PM ET. They are scheduled for the production environments on 6/16/2021 at 1:30 PM ET. If you would like to participate in the testing, please contact your CSM. What do you need to do? In preparation for the upcoming change, we are requesting that customers identify any applications that currently call the Astute Agent POX API. If you are not sure what endpoint is being called, feel free to reach out to us with details of the call being made. Astute Support or your CSM can work internally to identify if the call will be impacted by this change. Please share this communication with your teams as needed. Who do I contact if I have questions? If you require additional information, please contact your CSM or Support. Support can be reached through our Customer Portal (https://customercenter.astutesolutions.com/CustomerPortal), by phone (+1-614-508-6150), or call toll-free using any of the following in country numbers: USA/Canada – 855-508-6150 Germany – +49 800 1830448 France - +33 800 91 16 42 UK - +44 800 029 3282 Thank you!

Schedule

June 16, 2021 1:30PM - 1:30PM EDT

Components

Astute Agent

Locations

China, Ireland, US East

Description

This release will affect all "non-customized" customers (i.e. customers that DO NOT have customizations to Astute Agent). The full schedule for this release is as follows: Non-production update (completed) – Wednesday, May 5th at 1:30 PM ET Production update – Wednesday, June 16th at 1:30 PM ET No downtime will occur as a result of this update. Please refer to the Release Notes for a full list of changes which are posted on the Customer Portal. IMPORTANT - Upcoming API Change Please read carefully as there will be actions required for all customers using the Astute Agent (ePowerCenter) POX API What is happening? As part of the upcoming Astute Agent 11.0 release, additional security measures will be rolled out impacting the way the POX API is called. This will require any application calling the POX API to be updated to obtain and pass a session cookie. The change is detailed in the updated POX API guide posted on the customer center. This is a security measure that will continue to improve the safety and integrity of your data, which is of paramount importance to Astute and our customers. Are you affected? If you are using the Astute Agent (ePowerCenter) POX API, then you will need to make an update. YOU ARE NOT AFFECTED IF you are using the SOAP API. YOU ARE AFFECTED IF any of your POX API calls reference /PCAS/Request.aspx. When will this happen? These changes are scheduled to be released to PRODUCTION environments on 6/16/2021 at 1:30 PM ET. What do you need to do? In preparation for the upcoming change, we are requesting that customers identify any applications that currently call the Astute Agent POX API. If you are not sure what endpoint is being called, feel free to reach out to us with details of the call being made. Astute Support or your CSM can work internally to identify if the call will be impacted by this change. Please share this communication with your teams as needed. Who do I contact if I have questions? If you require additional information, please contact your CSM or Support. Support can be reached through our Customer Portal (https://customercenter.astutesolutions.com/CustomerPortal), by phone (+1-614-508-6150), or call toll-free using any of the following in country numbers: USA/Canada – 855-508-6150 Germany – +49 800 1830448 France - +33 800 91 16 42 UK - +44 800 029 3282 Thank you!

History (Last 2 days)

Description

We will be releasing some new features for Astute Bot. These features include: SSH Support for SFTP exports. S3 delivery option for exports. A bug fix for Expression timeouts.


Components

Astute Bot


Locations

US East


Schedule

April 20, 2021 8:00PM - April 20, 2021 8:30PM EDT



April 20, 2021 9:00PM EDT
[Update] Deployment began at 8PM

April 20, 2021 9:00PM EDT
[Update] Deployment is complete.